01463 222737 info@colincampbellgoldsmith.co.uk

Ordering & Payment

How do I make a purchase?

It couldn't be simpler!

Once you have found an item you would like to purchase, click, ADD TO BAG.

You can review your items in your shopping bag by clicking MY SHOPPING BAG.

To remove items simply click REMOVE.

Lastly click CHECKOUT NOW to complete your order.

Why do I need to create an account to order with you?
An account is created for you at the checkout stage to allow us to process your billing and delivery information, nothing more. Your details will never be passed to third parties and we do not save any payment details that are used to purchase products on our site. This is all done through a simple form at the checkout stage.

What payment methods does Colin Campbell & Co accept?

We accept most major credit and debit cards including Visa, MasterCard, Maestro and Delta through our payment service provider Sage Pay. We also accept payment by PayPal.

Can I reserve an item on deposit?
We are happy to do so with a minimum of 20% deposit for your order which can be done over the phone or in store. Full payment will be required upon collection which we ask be made within 3 months of initial deposit. Sale items are sold on a first come, first served basis and this option is not available on these items.

Is it safe to use my credit card online?
We have chosen our award winning e-commerce website provider, Visualsoft, very carefully for this reason and use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.

All orders are processed through a secure checkout system. We do not disclose details of our customers to any third party.

Do you have a size guide?
Yes, click here

Can I contact you if I am unsure on a size for further measurements or need more information on your products?
Of course! Please either call us or email us at: info@colincampbellgoldsmith.co.uk for expert advice. For surprise engagements, we suggest presenting the ring and bring or send it back to us for complimentary first resizing once she says 'YES!'

How do I know if an item is out of stock?
All items are in stock unless "Item Out of Stock” appear. Our stock is re-ordered frequently, so if an item does appear as 'Out of Stock', there is an option for you to request an email when it is back in stock.

With regard to stock of ring sizes, all of our rings are sized to order and are subject to availability. Some ring styles will not be possible to resize for either very small or large finger sizes, in which case the ring would be made to order, subject to availability.