Returns Policy
Returns Online
If you are unhappy with your purchase from us for any reason we operate a straight forward returns policy.
To return your item please follow instructions below:
Please download and print your returns form which can be found here: Returns Form.
Please complete the necessary information including the reason for the return and enclose with the return package. You should return the goods in their original, unworn condition, all tags / packaging intact. Notification of your intention to return any item should be made within 14 days from the day after receipt and goods should be returned within 14 days from that date.
We will not accept the return of any item of jewellery which has been worn or is damaged.
We strongly advise all customers to check their purchase thoroughly before removing any tags and discarding any packaging.
In-Store Returns Policy
We are happy to exchange or issue a credit note for any item up to 28 days after purchase date. This can only be done if the item has not been damaged or worn or has been altered to suit the buyer’s requirements.
We will not accept the return of earrings for reasons of hygiene.
Our policies do not affect your statutory rights.
If you are unhappy with any of the services or products you received and would like to raise a complaint you can do so by calling us directly on 01463 222737 (Monday-Friday, 9.00am-5.00pm), emailing us at info@colincampbellgoldsmith.co.uk or in writing to:
Website administrator
Colin Campbell & Co
9 The Victorian Market
Inverness
IV1 1PG
We aim to acknowledge / follow up all correspondence within 24 hours of receipt.
Please note that we cannot accept liability for any returned goods lost in transit, the goods are your responsibility until received by us. Please note that we currently do not offer free returns, return postage is non-refundable.
